How to Make Things Happen
A blueprint for applying knowledge, solving problems and designing systems that deliver your service
- Format: Innbundet
- Antall sider: 367
- Språk: Engelsk
- Forlag/Utgiver: SD Books
- EAN: 9783319547855
- Utgivelsesår: 2017
- Bidragsyter: Munoz-Seca, Beatriz
437,-
And the heart of efficiency in delivering services is people and their knowledge.As industrialization drives ever more standardized offerings and ever little human contact it is in those rare moments of human interaction where the greatest opportunity to add or destroy value lies.